fb777 Privacy Policy

1 Introduction and Scope of Policy

fb777 (referred to hereinafter as "we", "our", or "the platform") is an online gaming and sports betting platform operating in Bangladesh. This privacy policy explains what information we collect from you when you use our website, mobile application, and related services (collectively, the "Services"), why we collect it, and how we manage it.

This privacy policy must be read together with our Terms and Conditions. Together, both documents form the legal framework governing the relationship between you and fb777. By using our Services, you are considered to have consented to this privacy policy.

This policy applies only to information collected through the fb777 platform. We are not responsible for the privacy practices of third-party websites or services.

2 What Information We Collect

fb777 collects user information from various sources. The categories of information are detailed below:

2.1 Account Registration Information

When you create an account at fb777, you are required to provide the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — we serve users aged 21 and above)
• Mobile number
• Email address
• Current address
• Password (stored in encrypted form)

2.2 Identity Verification Information

The account verification process may require the following documents:

• National Identity Card (NID) or passport copy
• Selfie or live photo (optional, in specific circumstances)
• Utility bill or bank statement as proof of address

2.3 Financial Transaction Information

When making deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, details such as transaction date, amount, and payment method are recorded.

2.4 Usage and Activity Information

• Game history, bet records, and session logs
• Login time, IP address, device type, and browser information
• Time spent on the platform and navigation patterns

2.5 Communication Information

When you contact our support team via live chat or email, records of those conversations are kept.

3 Purpose of Data Collection

fb777 collects and processes user information for the following specific purposes:

• Account management: Completing registration, verifying identity, and keeping accounts secure.
• Payment processing: Carrying out deposit and withdrawal transactions and maintaining financial records.
• Fraud prevention: Detecting unusual transactions and account activity to keep your account secure.
• Responsible gaming: Monitoring usage patterns to identify risky behaviour and arrange support.
• Customer support: Properly resolving your questions, complaints, and requests.
• Age verification: Ensuring all users are 21 years of age or older.
• Service improvement: Improving platform functionality and user experience.
• Relevant offers: Sending bonus and promotional information based on your preferences.

7 Data Security Measures

fb777 applies industry-standard technical and administrative measures to keep users' personal information secure:

• SSL encryption: All data transmitted via the website and app is encrypted using SSL/TLS protocols.
• Server security: Our servers are protected by firewalls, antivirus software, and regular security audits.
• Password hashing: Passwords are never stored in plain form — strong hashing algorithms are used.
• Two-factor authentication: An OTP-based two-factor authentication system adds an extra layer of security to accounts.
• Access control: Only authorised staff have access to user information, and that access is strictly controlled.
• Regular review: Data protection policies are reviewed regularly and updated against new threats.

However, no transmission or storage of information on the internet is completely secure. We therefore ask you to use a strong password and not share your login details with third parties.

8 User Rights

You have the following rights regarding your personal information. Contact us to exercise any of these rights:

8.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you have the right to request that it be corrected. Some information can be changed directly from account settings; for others, please contact the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

8.4 Opt-Out of Marketing Communications

You can opt out at any time if you do not wish to receive promotional emails or messages. This can be done via account settings or the contact form.

8.5 Data Portability

In certain circumstances, we can provide your information in a structured, commonly used, and machine-readable format.

9 Protection of Minors

fb777's services are strictly for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If a parent or guardian believes that a minor has registered on our platform, please contact us immediately. We will verify the information, close the account without delay, and delete any collected data.

Our responsible gaming guidelines contain further details on age verification and the protection of minors.

10 International Data Transfers

fb777 primarily operates in Bangladesh and data is stored mainly in Bangladesh and the surrounding region. In some cases, data may be processed in other countries for technical service purposes. For such transfers, we ensure that the partners involved follow data protection standards equivalent to our own.

11 Changes to the Policy

fb777 may update this privacy policy from time to time. If any significant changes are made, we will notify you via the Services or to your registered email. Continuing to use the Services after a change means you have accepted the revised policy.

The effective date of each version will be stated at the top. Contact us if you require a previous version.

To learn about our general terms and conditions and rules of service use, please read the Terms and Conditions page.

12 Frequently Asked Questions

If you have any questions about the privacy policy, you may find answers on our FAQ page. It covers common questions about accounts, payments, bonuses, and data protection.

For direct contact, see the section below.